Terms & Conditions
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
All of our printing is done by hand. As such, you may see slight variations between what was designed and what was printed. Additionally, prints may vary from product to product. We do our best to center and adjust prints as necessary. If you have a special request it's important that you reach out to us to discuss it. We may not always understand the "intent" of your design as you design it.
International orders placed on our website can not be guaranteed. This is due to the many factors that affect international shipping such as customs delays, which we have no control over. Also, service levels and carriers vary widely by country which make it hard for any retailer to guarantee a shipping date. All taxes mandated by the country you are ordering from is owed by you. It is not included in the price.
Orders placed on www.CustomPlanet.com are processed the same day. We do not keep any inventory on hand and have strategically sourced blank products from manufacturers that are within a one day ship to our warehouse. The same day you order with us, we order the blanks from our manufacturers. If you cancel the order after it is placed, the blank products may be subject to a restocking fee. This is a charge our manufacturers charge us to return the blank shirts to them. This does not include shipping to receive and return the product to our manufacturers.
If you cancel for any reason, after we've already started printing the products, you may owe the cost of the goods, labor and materials and shipping at a very minimum, if agreed upon by the store manager. This often runs as high as 80% of the original order as our prices are some of the lowest on the internet for custom printed products. Cancelled Orders - In the event of a customer cancellation, unprinted orders will be charged a 20% restocking fee, which is charged to us by our manufacturers when we return the items to them.
Orders placed on www.CustomPlanet.com are custom printed just for you. As such, we can not accept returns of custom printed merchandise unless there is damage to your product prior to wash and wear. If this occurs please contact us so that we can work something out. Blanks, however, can be returned at your own expense. These may or may not be subject to a restocking fee. This is dependent upon our manufacturers, who charge us to receive and put away their product. If there are items that are determined unacceptable, the items may be returned at the our determination and a refund applied.
Post Covid Delays
Due to Covid, our supply chains have been severely impacted. Many of the manufacturers we buy blank hats and shirts from are out of stock and slow to ship. On top of that, our shipping carriers no longer guarantee their deliveries by day. This causes delays in receiving the blank products for us to print on as well as delivery to you. Most orders, we are printing the same day we receive the blanks. As a result, our guarantees are not in place right now and we've had to completely removed our rush shipping options.